Forum Discussion

MuriBeachResort's avatar
MuriBeachResort
Experienced Cover User
2 years ago

Change User Name

How can I change the name of a User linked to a current company email address. The current name of the User has left the company and we want to change the name to the new employee allocated to that company email address.

 

Thanks

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi MuriBeachResort,

     

    Thank you for reaching out to us and I'll be more than happy to assist you with this.  Change a user's company file access, has detailed information and instructions to assist with this. You can see the instructions under 'To change a user's name or email address'.

     


    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

  • MuriBeachResort's avatar
    MuriBeachResort
    Experienced Cover User
    2 years ago

    Thanks for your response. 

    So this indicates that once a User name has been allocated to an email address, this can't be changed. Only made inactive . So that would mean that you can't reuse the same email address for different 'User' name. 

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 years ago

      Hi MuriBeachResort,

       

      Thank you for your patience. You have to change the user into inactive and create a user. Once you've created a user try to put the same email address that was registered previously and let me know how it goes.

       

      Kind regards,

      Sai

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 years ago

      Hi MuriBeachResort,

       

      Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

       

       

      Please let me know if you need further help.

       

      Kind regards,

      Sai