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TanyaBennett's avatar
TanyaBennett
Experienced Cover User
1 month ago

Client unable to access their file

Hi, My client cant get access to their file as it is saying unable to activate the company file. The original error mentioned fire walls, now there is a new error saying they need to contact MYOB. Th...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi TanyaBennett,

Thanks for raising this. Our back-end team is best placed to help your client with this. They can submit a support request (case) through My Account by going to the Support menu and choosing Contact support. More information here: Submitting a support request in My Account.

Regards,
Earl

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