Forum Discussion

Jules23's avatar
Jules23
Experienced Cover User
2 years ago

Company Data Auditor Data Not Loading

I have been trying for a few weeks now to run the Company Data Auditor.  It reviews the data all ok except when it gets to the  Part 4 "Tax Exemption Review - Reconcile Tax Codes With Linked Accounts...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Jules23, 

 

Thanks for posting and sorry for the delayed response. 

 

I'm sorry to hear about your difficulties running the Company Data Auditor. Please clear the cache of your AccountRight and try running the Company Data Auditor again to see if the issue persists. If clearing the cache does not fix the issue, please send us a copy of the latest diagnostic log of your AccountRight. 

 

We look forward to your response. 

 

Thanks,
Genreve

 

Jules23's avatar
Jules23
Experienced Cover User
2 years ago

Genreve_S thank you very much for replying.

 

I have cleared the Cache, which didn't fix the issue.  I have the latest Diagnostic log.  How would you like me to  send it to you?

 

Thanks

Julie

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Jules23, 

     

    Thanks for your update and for trying.

     

    Can you attach the diagnostic log here in the forum in your next response? 

     

    Thanks,

    Genreve 

     

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Jules23, 


        Thanks for the update and apologies for the delayed response. 

         

        I'm sorry to hear about your company data auditor now loading. If your issue persists until now, may I get you to update the .NET framework on your computer as this could be the cause of the issue? Also, the diagnostic log you provided shows an error similar to what is being discussed in this forum post. This might provide some insight into the issue. 

         

        If the issue persists after updating the .NET framework. I recommend speaking to an IT specialist regarding this. 

         

        Regards,
        Earl

         

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