Confirmation Code V19
What is the telephone contact number I need to ring to get a confirmation code for my old version? It is not automatically confirming, and the online confirmation code generator is also not working....
Forum Discussion
Hi Marlyse,
Thanks for sticking with us. I know this hasn't been a smooth run for you. Just to clear things up, your file hasn't been quietly decommissioned, and we definitely haven't pulled the rug out from under you. Even with a v19 perpetual licence, you can still confirm your file. This one does need to be handled directly by our support team though, as they'll need to check the confirmation status on the backend and guide you through it properly. They've got the right tools to get this sorted. Please give them a call on 1300 793 427 or jump onto live chat support through our virtual assistant, MOCA, or submit a case via My Account. Make sure you let them know exactly what's happening with the confirmation site so they can investigate further. Here's a guide as well that walks through confirming older products: Activating and confirming older MYOB products - General - MYOB Help Centre.
Regards,
Sai
Thanks but I have done the "activating & confirming older MYOB products" and the code generated does not fix the issue. And when I rang MYOB they said this is the exact same way that they generate the code to confirm a V19.16 file. So..... 🤷‍♀️. MOCA has no option to deal with this, just says ring. How do you submit through online account if there is no online version - its V19.16. 🤷‍♀️
