Hi
The online method doesn't work as it always produces a zero kb file.
we need this done manually by you .
thank you
Hi FW1 .,
I edited your post to remove your serial number and confirmation code to protect privacy, we recommend against sharing your serial number publicly.
I'm not sure if you've seen it already, but we have a page about confirming older files here:
https://www.myob.com/nz/support/myob-business/product-account/confirm-activated-company-files
If you haven't seen them already, there's a flow there to confirm older AccountRight (v19 and below) files online by entering the required details.
If you still need a hand, let us know and someone will be able to help you out.
Hi
The online method doesn't work as it always produces a zero kb file.
we need this done manually by you .
thank you
Hi FW1,
Thanks for your post.
I believe that you are referring to the RetailBasics software. This was sold by MYOB in 2022 and is now supported by the purchasing company AAAPOS.
AAAPOS have assumed all support responsibilities for existing subscription and perpetual licensed customers of the RetailManager software, you can find their contact information below.
https://www.aaapos.com/contact-us.
1300 555 115 for Australian customers.
+61 3 8400 3083 for New Zealand customers.
support@aaapos.com for Australian and New Zealand customers.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
