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Nora2's avatar
Nora2
Contributing User
20 days ago
Solved

Authenticator has no codes

I have moved phones but retained my same MYOB login data. When logging in after password screen I am asked for Authentication code - 2FA. How do I get the code onto Google Authenticator on this phone? Is it is only an option when you first sign into a new account? Where do I find the bar code etc to scan to setup the MYOB Authenticator App again as an existing user on a new phone? I cannot login so therefore cannot use MyAccount or log a support call or Chat etc. Why is this all so difficult? Login problems need to be supported outside of MYOB - that's why they're login problems!

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hey Nora2​ 

    We also have a dedicated MOCA 2FA Reset Agent available 24/7 that can help you when you're unable to login to your MYOB account. Check out this post for more information.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    20 days ago

    Hi Nora2, 

     

    If the code was on your old phone, it won’t show up on the new one automatically.

     

    Some authenticator apps have their own sync or transfer option, so it’s worth checking the app settings first.

     

    If that’s not available, you’ll need to reach out to support so they can help you get set up again on the new phone.

     

    Regards,

    Genreve

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