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Nora2's avatar
Nora2
Contributing User
20 days ago
Solved

Authenticator has no codes

I have moved phones but retained my same MYOB login data. When logging in after password screen I am asked for Authentication code - 2FA. How do I get the code onto Google Authenticator on this phone...
  • AmandaMYOB's avatar
    AmandaMYOB
    19 days ago

    Hey Nora2​ 

    We also have a dedicated MOCA 2FA Reset Agent available 24/7 that can help you when you're unable to login to your MYOB account. Check out this post for more information.

Genreve_S's avatar
Genreve_S
MYOB Moderator
20 days ago

Hi Nora2, 

 

If the code was on your old phone, it won’t show up on the new one automatically.

 

Some authenticator apps have their own sync or transfer option, so it’s worth checking the app settings first.

 

If that’s not available, you’ll need to reach out to support so they can help you get set up again on the new phone.

 

Regards,

Genreve

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