Forum Discussion

George22's avatar
George22
Contributing User
4 months ago

Connection error

I have had a Connection error. The screen states We're sorry, but something has interrupted AccountRight and you'll need to restart. I have done all the things it says to do including, restarting Myo...
George22's avatar
George22
Contributing User
4 months ago

Thanks i have read that article and between myself and 2 different MYOB support people have done all the things recommended. I don't know what to do next.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi George22,

     

    Seems that you've already tried all the recommended steps from the article and MYOB support without success. It sounds like you've been very thorough. Could you please log in to http://app.myob.com/ to check if the issue is specific to the desktop version? At this point, connecting with our phone or live chat support team would be the best way to get further assistance.

     

    To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team.

     

    Cheers,

    Princess

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