Forum Discussion

PaulH2's avatar
PaulH2
Member
4 months ago

Desktop sign in

I have been using the online version of AR Plus successfully for some time.  I now need to use the desktop version and have just downloaded the latest v2025.9.0.  However, when I try to set it up on my desktop in the "Let's Get Started" and after I click the "Sign In" I get a screen which is completely unusable - screen shot below;-

 

 

MYOB support have looked at it and say it is not an MYOB issue.  They are saying that it is probably an issue with my laptop, browser, settings etc....  I have all of the basic requirements to run AR plus (Windows 11 etc...).  Just shouting out to see if anyone has had a similar problem and what they may have tweaked to fix it

Thanks Paul

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi PaulH2​,

     

    Thanks for sharing that. That screen definitely doesn't look right. It's good to hear you've already checked in with our support team. Can you please check that your computer meets our minimum system requirements for AccountRight? If everything looks good there and it's still playing up, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can take a closer look.

     

    Regards,

    Sai

  • Liz_A's avatar
    Liz_A
    Super User
    3 months ago

    Hi PaulH2​ 

    This is a long shot, but I had this when I left my iPhone plugged in to my computer and it worked once I unplugged and started again. Maybe you have something plugged into your computer that's interfering somehow. Worth a try.

    Cheers

    Liz

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