Forum Discussion

briansfurn's avatar
briansfurn
Experienced Cover User
6 months ago

email issues with accountright

All of a sudden, I can't email remittance advices for suppliers as it keeps coming up with New outlook not supported - which I don't understand as we are using classic outlook and I have confirmed cl...
Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi briansfurn,

Thanks for raising this. That’s a bit tricky, especially since it was working fine yesterday. This issue is quite unusual, as we’ve mostly seen it happen when using the new Outlook version (2025).

Let’s try some troubleshooting first, I suggest reinstalling AccountRight on your computer. A fresh installation usually helps AccountRight detect Outlook properly and restores the email function.

I’d also recommend checking out these help articles for more details on sending emails using Microsoft Outlook. 

Regards,
Earl

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