Forum Discussion

Helen_Keegan's avatar
Helen_Keegan
Experienced Cover User
11 months ago

Emails not being delivered

Since update I am receiving messages about emails being undelivered. It is happening with invoices, statements and overdue invoices that I set up ages ago to send to clients as a reminder. Seeing if ...
NThommo's avatar
NThommo
Member
11 months ago

We are also getting the same.  Spamhaus seems to be blocking MYOB/Mandrill.  Most of the time the Undeliverable message contains the below at the bottom but when I click on the link the resulting page at Spamhaus says the IP address is fine.

"Diagnostic-Code: smtp; 550 5.7.1 Service unavailable, Client host
  [198.2.186.20] blocked using Spamhaus. To request removal from this list
  see https://www.spamhaus.org/query/ip/198.2.186.20 AS(1440)
  [SY1PEPF00005A3D.ausprd01.prod.outlook.com 2025-05-16T06:05:18.355Z
  08DD941D56A3A679]"

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content