Error Message reads - Attempted to divide by zero when trying to save an invoice

Hi PIP2,

Thanks for providing the screenshot, super helpful! Sometimes AccountRight can’t finish a task. Restarting often fixes this by clearing temporary files that may cause errors. When you reopen AccountRight, those files are gone, and hopefully the error is too. If the issue continues, I'd suggest to clear your AccountRight cache: Clearing the AccountRight cache

Regards,
Earl

Hi Earl,

I have cleared the Accountright cache, as per the instructions, but unfortunately it didn't fix the problem. Had everyone log out of Accountright, then deleted the file (was only one).   When logging back in still cant save the order to an invoice.

Hi PIP2,

Thanks for giving it a try. Please reach out to our back end team so they can take a look at this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl