Forum Discussion

AEMAccounts's avatar
AEMAccounts
Member
11 months ago

File Stuck In Back Up

Help! We're all locked out as our file is stuck in back up mode :( 
How do I fix this? 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi AEMAccounts,

     

    If your file is stuck in backup mode, that would explain why everyone's locked out. No stress, our live chat team can fix this quickly by running a script to unlock it.

     

    Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount and let them know your file is stuck in backup mode. They'll take it from there!

     

    Regards,

    Sai

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.