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BenDWC's avatar
BenDWC
Member
2 months ago

File stuck with online backup

Hi, our company file has changed to online backup and since this afternoon has been stuck on "currently backing up" and can't get access. 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi BenDWC,

    Thanks for sharing the error, when this happens, please reach out to our support team directly so they can apply the required fix to your file. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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