Frozen on Loading screen when downloading accountright on new surface laptop
When signing into open file the loading box appears and feezes there
Forum Discussion
Hi SimonH,
It sounds like your file's decided to take an extra-long coffee break! Sorry to hear it's getting stuck on the loading screen. That's definitely not what we want for you.
Let's get this sorted together. First, could you try restarting your computer again and logging in again? Sometimes a fresh start does the trick. If it's still being stubborn, the next step is to clear the AccountRight cache. This often clears out any gremlins slowing things down. You can follow the steps here: Clearing the AccountRight Cache | MYOB Community.
Still no luck after that? No worries! Our friendly support team is just a click away. You can reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.
Regards,
Sai
