Forum Discussion

Koslam1's avatar
Koslam1
7 months ago

How to deactivate a company file

I have problem with upgrading company file, can I deactivate this old file and make a new company file?
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi Koslam1,

    Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a private message with the following information, and I'll be glad to assist you with this.

    Serial Number.
    Company File ID.
    Full name and Email.

    Looking forward to your response.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi AdrianaM

Welcome to the Community Forum! 

Sorry to hear that you were not able to get the support you needed. For me to take a look at this for you, could you please respond with the last four digits of your serial number and the Company File ID(s) that you need to deactivate?

Looking forward to your response.

Regards,
Earl

AdrianaM's avatar
AdrianaM
2 months ago

Hi Earl,

serial number 9029 company File ID : 68-65-69-64-71

Thank you

adriana

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi AdrianaM

    Thank you for the information. I've set the files to inactive. If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.


    Regards,
    Earl

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