I am told I am not the administrator when I login.

I have an urgent Super Pay Day issue, where I have lodge for a banking verification on 2/6/26, but have not seen the $0.01 deposit in my account along with the vital 6 digit code for me to continue to use Super Pay Day on MYOB online.  I read on the community post, that MYOB has reset its whatever, and we should relodge for the code.  However, there is no avenue for me to relodge.  When I

When login in as administrator, I was told I was not the administrator and cannot access support from within my account right subscription - either to book an online help session with an expert, or  view a support request, or just contact a support.

Prior to this, I had called MYOB on 3 occasions to get support.  After giving my client ID no, the first time, I was told the wait time was 30 mins.  I hang up after 45 mins (with the message of wait time 30 mins unchanged). 2nd time, I was told wait time was 60 mins.  3rd time, it was 90 mins. 

I then called at 5.06 pm, and was told to call back between 9 am and 5 pm.

How is this acceptable for a software support with $109 per month subscription?

As I am typing this, I am waiting for "live chat" to connect me to the next support specialist.  It is now 4.46, I log in at 3.12 pm.  I wonder if the "live chat" will end at 5pm, when I am just left high and dry to call again during business hours?

Getting Help from MYOB is like pulling teeth  I don't mean to be negative, but I took me many minutes, including finding this "ask a question" icon on the Community page.  I don't have a case no. as I cannot even get to speak to someone to lodge my case. 

If there are any other avenues I haven't tried, please let me know, MYOB Community.