Forum Discussion

KatrinaVREA's avatar
KatrinaVREA
Experienced User
11 months ago

Incorrect Billing

In addition to the lack of help we have been billed for the full month at the incorrect rate.   I have tried calling and lodging a support ticket with billing and hear nothing back.  I see they too...
  • KatrinaVREA's avatar
    KatrinaVREA
    10 months ago

    When i can not use the files and we have been off line for over 3 weeks when we were told it would be 3-5 working days, only to find it was not done correctly.

     

    We were billed for all of the files @ $136 and while we are off line we should not even be charged.

     

    It is really not good enough.

     

    We still cannot use the file as when it was migrated it was done incorrectly.  

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi KatrinaVREA, 

 

I apologize for the delay in getting back to you.

 

I appreciate you bringing your concern to our attention and I'm sorry to hear about your experience with our support. To better assist you, I'll be reaching out to you privately to gather more details about your issue. 


In the meantime, if you need further assistance, don't hesitate to start a new thread.

 

Thanks, 

Genreve

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