Issues with Letters & Invoice Reminders

Question

Hello,&nbsp;I have always been able to create letters from a card file however as of 7/11/2022 this feature has stopped working. I receive the following message "This features requires Microsoft Word. A compatible version was not found on this computer."&nbsp;I have checked our system and we are currently using&nbsp;Microsoft® Word for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20068) 32-bit &nbsp;I am also not able to access Invoice Reminders from an individual Card. The window just comes up blank. I tried following this suggestion but it is from 2020 so was unsure if it is still relevant https://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoice-reminder-function-not-accessible/td-p/647644&nbsp;Please see attached pictures

leah11 · Answer

Having exact same issues and my IT is struggling to find a solution&nbsp;HELP Please

dvf · Answer

I am also having the same issue with letters no longer working and am also running Office 32 bit.

linda09 · Answer

I am having the same problem

renw · Answer

MYOB can you please let us know if this is being looked into? I am still having issues.

samaram · Answer

Hi all
&nbsp;
When integrating office and AccountRight, the version of office is required to be&nbsp;the&nbsp;Office 365 32-bit&nbsp;version that is installed locally on the computer, not the web-based version -&nbsp;Office Online.&nbsp;
&nbsp;
If that is the case, the next troubleshooting is to make sure the connection between both programs are working correctly.
&nbsp;
To troubleshoot the integration, try the following steps:

Set Microsoft Word as the default program
Do a repair install of Microsoft and AccountRight
&nbsp;Uninstall then reinstall AccountRight

&nbsp;
Hope that helps.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Forum Discussion

Issues with Letters & Invoice Reminders

Looking for something else?

Related content

Invoice Reminder setting

Turning off automatic invoice reminders

Invoice reminder function not accessible

Invoice Reminders

Sending manual invoice overdue reminders

Invoice Reminders Function not Working

Invoice Reminders not working in the app

Subscription Reminder