Issues with Letters & Invoice Reminders

Question

Hello,&nbsp;I have always been able to create letters from a card file however as of 7/11/2022 this feature has stopped working. I receive the following message "This features requires Microsoft Word. A compatible version was not found on this computer."&nbsp;I have checked our system and we are currently using&nbsp;Microsoft® Word for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20068) 32-bit &nbsp;I am also not able to access Invoice Reminders from an individual Card. The window just comes up blank. I tried following this suggestion but it is from 2020 so was unsure if it is still relevant https://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoice-reminder-function-not-accessible/td-p/647644&nbsp;Please see attached pictures

leah11 · Answer

Having exact same issues and my IT is struggling to find a solution&nbsp;HELP Please

dvf · Answer

I am also having the same issue with letters no longer working and am also running Office 32 bit.

linda09 · Answer

I am having the same problem

renw · Answer

MYOB can you please let us know if this is being looked into? I am still having issues.

samaram · Answer

Hi all
&nbsp;
When integrating office and AccountRight, the version of office is required to be&nbsp;the&nbsp;Office 365 32-bit&nbsp;version that is installed locally on the computer, not the web-based version -&nbsp;Office Online.&nbsp;
&nbsp;
If that is the case, the next troubleshooting is to make sure the connection between both programs are working correctly.
&nbsp;
To troubleshoot the integration, try the following steps:

Set Microsoft Word as the default program
Do a repair install of Microsoft and AccountRight
&nbsp;Uninstall then reinstall AccountRight

&nbsp;
Hope that helps.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Issues with Letters & Invoice Reminders

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