Forum Discussion
Seems pretty archaic that we can't exceed the 255 character limit for a Description field. I get not every business would remotely need this many characters in a description, however having a limitation like this is absolutely ludicrous. SIMPLE LIMITATIONS like this are what makes paid users and subscribers migrate to other software and other platforms. I'm just trialling this software as am looking to move from Xero, and there's a lot of limitations I've been experiencing in general with this software in comparison to Xero, and how I use it. AND online chat support is useless both as I've experienced so far and as I've heard from many other businesses through my partner whom is an accountant with nearly 100 clients. PLUS the initial basic instructional videos I've gone to watch have been 8+years old and show workflows on extremely outdated UI's - REALLY!!!!!!?????? WHY!!!????
I work with a LOT of tech companies, and have done so professionally for almost 30 years. The fact that SIMPLE LIMITATIONS exist in ANY software is a sign of a brand / offering whose priorities are absolutely lacking in customer centricity and UX. These companies NEVER do well and are always being beaten badly by "disruptors" whom actually respond and listen to their users.
PLEASE can we have the character limit for Description fields increased, instead of me having to copy / paste full length Descriptions from a spreadsheet EVERY time I generate an invoice with this very common requirement (for my business and I'm sure many others)!
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