Forum Discussion

Bic7's avatar
Bic7
Contributing User
1 month ago
Solved

Licence file.

Could I please have help. I am using. account Right Basics 2016.2.0. thank you

  • Isaiah_C's avatar
    Isaiah_C
    1 month ago

    Hi Bic7,

     

    Thanks for giving it a go and for letting me know. If you're not getting a company file code after entering the serial number, that usually happens when the AccountRight version is a bit too old. To avoid running into this again, the best move is to download and install the latest version of AccountRight from here: Downloads - MYOB Support.

     

    With some recent changes on our end, we won't be able to support older versions after this month, so updating will make sure everything works smoothly going forward.

     

    Regards,

    Sai

6 Replies

  • Bic7's avatar
    Bic7
    Contributing User
    1 month ago

    Hi Isaiah, Thank you so much for the information sheets you sent. I am following the instructions but I'm  not getting a company file code... after the serial number.  Suggestions would be greatly appreciated.

    Regards Bic

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi Bic7,

     

    Thanks for giving it a go and for letting me know. If you're not getting a company file code after entering the serial number, that usually happens when the AccountRight version is a bit too old. To avoid running into this again, the best move is to download and install the latest version of AccountRight from here: Downloads - MYOB Support.

     

    With some recent changes on our end, we won't be able to support older versions after this month, so updating will make sure everything works smoothly going forward.

     

    Regards,

    Sai

  • Bic7's avatar
    Bic7
    Contributing User
    1 month ago

    Isaiah is it possible for you to get the company file code how they previously did....I only discovered i

    today and only have 7 days to sort it out. 

    Regards Bic

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 month ago

    Hi Bic7,

    I'd suggest reaching out to our back end team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Bic7's avatar
    Bic7
    Contributing User
    1 month ago

    Thank you Sai I was able to download a later version thankyou.

    Regards Bic

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