Licence file.

Could I please have help. I am using. account Right Basics 2016.2.0. thank you

Isaiah_C
14 days ago
Hi Bic7,

Thanks for giving it a go and for letting me know. If you're not getting a company file code after entering the serial number, that usually happens when the AccountRight version is a bit too old. To avoid running into this again, the best move is to download and install the latest version of AccountRight from here: Downloads - MYOB Support.

With some recent changes on our end, we won't be able to support older versions after this month, so updating will make sure everything works smoothly going forward.

Regards,

Sai

6 Replies

Isaiah_C
MYOB Moderator
14 days ago
Hi Bic7,

Since you're on AccountRight Basics and the file looks to be an older version, the best next step is to confirm your company file by following the steps shared here: Self-serve confirmation for older MYOB products | MYOB Community. They'll walk you through it nice and easy.

Regards,

Sai
Bic7
Contributing User
14 days ago
Hi Isaiah, Thank you so much for the information sheets you sent. I am following the instructions but I'm not getting a company file code... after the serial number. Suggestions would be greatly appreciated.
Regards Bic
Isaiah_C
MYOB Moderator
14 days ago
Hi Bic7,

Thanks for giving it a go and for letting me know. If you're not getting a company file code after entering the serial number, that usually happens when the AccountRight version is a bit too old. To avoid running into this again, the best move is to download and install the latest version of AccountRight from here: Downloads - MYOB Support.

With some recent changes on our end, we won't be able to support older versions after this month, so updating will make sure everything works smoothly going forward.

Regards,

Sai
Bic7
Contributing User
14 days ago
Isaiah is it possible for you to get the company file code how they previously did....I only discovered i
today and only have 7 days to sort it out.
Regards Bic
Earl_HD
MYOB Moderator
14 days ago
Hi Bic7,

I'd suggest reaching out to our back end team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
Bic7
Contributing User
11 days ago
Thank you Sai I was able to download a later version thankyou.
Regards Bic