Forum Discussion

Merryn11's avatar
Merryn11
Member
1 day ago

Log In Issues

We have two separate company files & since your last three upgrades (at least), I am unable to have both files open at the same time, if I log into one it throws me out of the other.  I log in with d...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 day ago

Hi Merryn11,

 

Thanks for getting in touch, and I’m sorry this has been causing so much disruption. What you’re seeing is related to the newer AccountRight sign-in experience. With single sign-on, AccountRight now uses one sign-in session per browser/device, so if you open another company file using a different MYOB email address, it can sign you out of the first file. If you need both files open at the same time, the main workarounds are:

 

  • use the same MYOB email address for both company files, as long as that email has access to both files
  • or use separate browser/Windows sessions or separate devices for each login.

 

If one of the email addresses doesn’t currently have access to both files, the file owner or admin can invite that email to the other company file so you can sign in under one login instead.

 

Regards,

Sai

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