Log In Not Working
AccountRight encountered an error when processing Purchase Invoice payments yesterday and it shut down. I have attempted to restart and relog in but the log in I use is now not recognised. How can ...
Forum Discussion
Hi MattRT,
Thank you for the post and for letting us know your concern. I'm sorry to hear that you're having an issue with your AccountRight, and I'll be more than happy to help you with this. Please provide me with a screenshot of the full error so we can further look into this.
Please let me know if you need further help.
Kind regards,
Sai
Hi Sai
I was doing some work on Purchase Payments and an error message appeared and then the program shut down.
I then attempted to restart the program and the log on screen did not prefill like it usually does so I manually entered the sign on (email address) and passwords but received an invalid email/password message.
The program is installed on another computer and the same result is happening there.
I have also used the windows net fix tool but still no joy.
Hope that you can get this fixed
Hi MattRT,
Thank you for the information. Is it working on the browser? Can you go to app.myob.com and let me know if it's working there or not.
Please let me know if you need further help.
Kind regards,
Sai
It is working in the browser but how do i fix it on the computer
Hi MattRT,
Thank you for the screenshot. Are you the only one who is affected by this? Can we try other user to sign in and see if they are having the same issue? I'll be sending you a private message as well to get some information and to assist you further.
Please let me know if you need further help.
Kind regards,
Sai
Screen Shot Attached
