Forum Discussion

JohJohB's avatar
JohJohB
Experienced User
10 months ago

Log in window hangs blank

Over the past month, we have been experiencing intermittent issues when attempting to sign into MYOB.  When trying to sign in to access any of our online accounts, the login window appears but remains blank, hanging indefinitely without any progress.  We've tried restarting both the program and the computers (this issue affects multiple systems in our office, not just one), but the problem persists.

On some days, we find that we must restart the computers 3-4 times before the login works, or, in other instances, we've left the system idle for an hour and it eventually begins to function correctly.  Has anyone else encountered this issue?

 

It's becoming increasingly frustrating, especially as we seem to encounter more issues with each update.  The need to close all other open programs just to access MYOB is not only time-consuming, but it is also significantly affecting the efficiency of our office operations.

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