Forum Discussion

Scottik1962's avatar
Scottik1962
Experienced Cover User
1 year ago
Solved

Logging in again and again

I use MYOB Accountr Right from my own computer at home. Everytime I wish to log in I have to enter my email and my password, which makes total sence if i'm using a shared computer.   However, using...
Desktop
  • Jemar_C's avatar
    Jemar_C
    1 year ago

    Hi Scottik1962,

     

    Thanks for your post. In this matter, for AccountRight Live, you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to check if you have tried to use a different browser, a private window, and tried to clear the cache. You may also check the settings of your browser for saved email and passwords using this link.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi LCrowhurst,

The option to stay logged in for 30 days is no longer available due to recent security updates. These updates were mandated to enhance security and reduce the risk of cyber attacks. Specifically, the system now logs users out after 30 minutes of inactivity, and users must log back in. This change was implemented to comply with security requirements and to ensure the protection of user data. While this may be inconvenient, it is a necessary measure to maintain a high level of security.

Regards,
Earl

LCrowhurst's avatar
LCrowhurst
Trusted Cover User
1 year ago

but its only two people in the office...its annoying having to sign in constantly...

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