login bug
Hi, when log into AccountRight and put my email address I am unable to get to the netx step to put my password. It stays like that for a minute or 2 then I get a different screen where I am able to p...
Forum Discussion
Hi Totallynuts,
Thanks for your post. There are two password points to consider when logging into an online AccountRight company file.
AccountRight Live login: This requires your my.MYOB account details, such as your email address and password. If your AccountRight Live login is saved (indicated by "Signed in..." at the bottom of the application window), you won't be prompted for this login when selecting the company file; you will be automatically signed in.
Company file login: This involves your User ID and password. If you have linked your User ID to your my.MYOB account via Setup > User Access or through the Company file login window, you won't need to enter this information when opening the file.
After logging into your AccountRight company file, I suggest clearing your browser's cache and history to prevent potential software discrepancies.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl, thank you for your reply. I am talking about the accountright application on my windows pc. not the browser version. In my first screen shot the title is enter you password yet the input field displayed is the email one. Then after some time it switches to the other screen (second screen shot). Like I said its not stopping me from accesing my company file. Its only annoying that I have to wait sometimes for a minute or 2 to be able to enter my password.
Regards,
Seb
On the desktop version I'm having the same issue as well. I can't get past putting in the email address and get to the stage where you put in your second stage of verification. I've uninstalled and reinstalled to see if it would fix the problem but no change. Any suggestions anyone?
