Forum Discussion

Totallynuts's avatar
Totallynuts
10 months ago

login bug

Hi, when log into AccountRight and put my email address I am unable to get to the netx step to put my password. It stays like that for a minute or 2 then I get a different screen where I am able to p...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Lynch, and Totallynuts,

Thanks for your posts. After conducting some investigation, we can resolve this by resetting your password or your 2FA. You can proceed to these help pages to initiate the reset for your password or your 2FA. Changing and resetting user passwords and Reset your security in My Account.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Lynch's avatar
Lynch
Experienced Cover User
9 months ago

I reset my password and have gone in to deselect 2FA and reselect email 2FA.  I'm being sent an email with a link Add 2FA to your MYOB account but when I click on the link it takes me to Keep your account safe page when I select Use email instead it logs me out of the page and take me to https://www.myob.com/au

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi Lynch,

     

    Thanks for your response.

     

    It seems like you're hitting a bit of a snag while updating your 2FA settings. I totally get how frustrating that can be, but don't sweat it. We'll figure it out together. Instead of clicking the link in the email, try manually navigating to myaccount.myob.com. 

     

    If you're still getting stuck, please check out this article: Reset your security in My Account for more information.

     

    Feel free to let me know how it goes and if you require further assistance.

     

    Cheers,

    Princess

    • Lynch's avatar
      Lynch
      Experienced Cover User
      9 months ago

      I've reset the password and and reinstated 2FA unfortunately this has not resolved the log in issues.

       

      I've also had issue sending my payroll declaration now 2 weeks in a row.

       

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        9 months ago

        Hi Lynch,

         

        Thanks for your response.

         

        I appreciate your efforts in resetting the password and reinstating 2FA, but it's disheartening to hear that the login issues persist. Regarding the payroll declaration problem, I was able to run a fix on your company file. Kindly close your AccountRight away and then log back in. Try to process a pay run now and let me know if it's working already and if you're still having issues logging in.

         

        Feel free to reach out if you need further assistance.

         

        Cheers,

        Princess

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