migration request
Hi MYOB I've been using MYOB AccountRight more than 10 years, Since MYOB advised us that the off line version won't be supported after the 17th June so I requested a free14 days trail 3 weeks ago. A...
Forum Discussion
The on line help says
"To access the Payment Summary Assistant, go to the Payroll command centre and click Prepare Payment Summaries."
I am using Account Right Server Edition (having been compelled to switch because I can no longer use the Desktop version because my company file is not on-line, because MYOB doesn't seem to be able to get it on-line for me) and there is NO PREPARE PAYMENT SUMMARIES option and no PAYROLL ASSISTANT (which is also referenced in the on-line help)
Hi toip,
I’m sorry for the frustration here, and I’m sorry as well that it’s felt like we’ve gone quiet on you. I’ve checked with our migration team, and at the moment they’re working through a backlog. That’s the reason for the delay. You don’t need to do anything further right now, the migration team will contact you as soon as they have an update or if they need anything else from you. I understand why this is especially frustrating given you’re now running into EOFY Payment Summary concerns as well. In the meantime, you can download an older version of AccountRight from here: MYOB downloads page
If you’re able to open the older version, please check whether the Payment Summary option is available there. Thanks for your patience while this is being worked through.
Regards,
Sai
Surely other users have faced this problem. How long can it possibly take to impelment a fix? And surely, before suggesting that a customer do something un-tried, you should first verify that it works yourself.
I have the older version of MYOB on my PC and can use it. But as I have been using Account Right Server Edition (so I can actually continue to open my conmpany file) I need to now deal with the complication that the two programs use different locations for their company files. And if I open the old version, it automatically copies the file from my Server Edition directory to the one it uses. So I now have an extra company file again - which I need to remember to delete. So may frustrations.
