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terrycheung07's avatar
terrycheung07
Member
5 days ago

MYOB account issue

Hi there   I am an account right v19 user , I have been told that I need to put the file online in order to continue with the service with MYOB.     However my email address has been hacked and ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
5 days ago

Hi terrycheung07,

 

Thanks for letting us know, and I’m sorry to hear your email has been hacked. If you no longer have access to the email address linked to your MYOB account, you’ll need to get in touch with our support team so they can help you with the next steps around updating your registered email. Once that’s sorted, you’ll be able to continue with getting your file online. 

 

Regards,

Sai

terrycheung07's avatar
terrycheung07
Member
5 days ago

Hi Sai 

 

Thanks for the reply.  yes I have been trying to call the support team this morning.  The recommended waiting time is over an hour and I am calling from oversea.  Is there any other way to solve this? I need to use the software asap as I am not able to access the information offline now.  

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