Forum Discussion
Hi Genreve_S
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an "upgrade" to any PC using the Snapdragon processor, at this point you've got three options:
- Don't - stick with an Intel based device
- Go ahead, but suffer having to use the web browser based version only
- Go ahead, and switch to another business software provider
Regards,
Mike
Hi Mike I am looking at upgrading my laptop too to the same as you - did you get it working, as notice this is 2 months ago ....?
- Mike_Solux1 year agoContributing User
No, I didn't. I was able to install the Desktop App and get that running, but when I tried to open my online company file, it would hang. So I gave up, sent the new PC back and upgraded the SSD on my existing one to get me out of trouble.
Interestingly, my business partner, unbeknownst to me, went down the same path and reckons he's got MYOB working, so not sure what I was doing wrong.
- paulas1 year agoExperienced User
oh wow .....any chance you can give me your business partners email so I can contact them....or find out what he did....I think they are a great new laptop with great features...but like you I don't want to hit issues like this!
- Mike_Solux1 year agoContributing User
I suspect it's more what he didn't do...or what I didn't do. He did nothing special - just downloaded and installed the MYOB Desktop App, same as me. But I suspect I'd installed something else that he hasn't, and that potentially is the difference.
he's having a heap of trouble with a few other apps that I don't use, so clearly Snapdragon ARM processors and Windows compatibility is still very Beta
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