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Caitlin_G's avatar
Caitlin_G
Experienced User
1 year ago

MYOB AR - Email not sent - Unsupported Outlook Version - asking to switch to Outlook Classic

Hi

I am asking for help as I am encountering a problem with my MYOB AR program when trying to send any emails from the desktop MYOB version to outlook. 

I continue to get the attached error message. Email not sent - Unsupported Outlook Version (Your email could not be sent because New Outlook is not supported. Please switch to Classic Outlook and try again. 

How do we fix this issue? 

I have read a lot of forum posts and info on the internet that Microsoft will cease the Classic version, and we need to stay on the NEW outlook version. 

I cannot sent payslips, invoices or remittance advices. 

TIA

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  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    1 year ago

    Hi Caitlin_G​ - thanks for the question.

     

    If your AccountRight company file is online, one solution would be to send your emails directly from AccountRight. This eliminates the need for Outlook, and gives you several advantages over Outlook emails, like tracking delivery status and being able to send automatic invoice reminders.

     

    If this sounds like a viable solution, here's a help topic all about it.

     

    I hope this helps!

     

    Adrian

     

     

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