MYOB BILLING TEAM UNABLE TO APPLY PAYMENTS

I have today received an email saying my account has been suspended as payment is overdue.

Beyond frustrated!!

In April our direct debit failed due to an issue on MYOB's side.

I made 5 payments via EFT in May, June, July, August and September and sent copies of the bank receipts.

MYOB have still not applied the July and August payments. 

Then in September MYOB 'tested' the direct debit as they had "fixed" it. They took 2 payments of $165 on the same day.... leaving my account in credit for $330.00.

On my bills they have charged me 5 x $11 direct debit dishonour fees.... a charge I refute as the failure was on their side, my direct debit has been in place for 8 years and never changed.

I am again on the phone to MYOB and having to start from the beginning again...... 

If I do not get any satisfaction in the next week I will have no option but to contact the AFCA and lodge a complaint.

Surely, it can not be that hard for a company selling accounting software to reconcile their own customers accounts.....????