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Bluewren's avatar
Bluewren
Contributing Cover User
1 year ago
Solved

MYOB DISTORTION / SHUTDOWN

I am using Desktop AR for my clients.  I very often get this happening, sometimes twice a day. Has anyone experienced it? 

  • AmandaMYOB's avatar
    AmandaMYOB
    1 year ago

    Hey Bluewren​ 

    Does this happen randomly while you're the file? Or does it happen in certain scenarios when trying to record a particular type of transaction? Does it happen when you open up AccountRight?

     

    A temporary workaround to try as your font file might be corrupt: 

      • Close AccountRight 
      • Go to your Folder directory and type %temp% and press Enter
      • Search for Fluent.System.Icons.Merged.SegoeUI.ttf
      • Note down the file size and let me know
      • Delete the file
      • Reopen AccountRight

    If you experience the issue again, when the error pops up please click 'View error details' and send through the log and we can take a deeper look into it.

    Let me know how you go! 

4 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago

    Hey Bluewren​ 

    Does this happen randomly while you're the file? Or does it happen in certain scenarios when trying to record a particular type of transaction? Does it happen when you open up AccountRight?

     

    A temporary workaround to try as your font file might be corrupt: 

      • Close AccountRight 
      • Go to your Folder directory and type %temp% and press Enter
      • Search for Fluent.System.Icons.Merged.SegoeUI.ttf
      • Note down the file size and let me know
      • Delete the file
      • Reopen AccountRight

    If you experience the issue again, when the error pops up please click 'View error details' and send through the log and we can take a deeper look into it.

    Let me know how you go! 

  • Bluewren's avatar
    Bluewren
    Contributing Cover User
    1 year ago

    Thanks for the reply. Will let you know. Generally working very fast. 

    Jumping around between screens. May not be coping with my speed request. 

  • Bluewren's avatar
    Bluewren
    Contributing Cover User
    1 year ago

    Fluent.System.Icons.Merged.SegoeUI.ttf   -   3037KB

    Deleted file - will see if keeps happening. 

    Thanks AMANDA 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago

    Thanks for getting back to me Bluewren​. If the error comes up again, can you please make sure to click on 'View error details' and send through the entire log so we can investigate further. 

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