MYOB file freezing on a more regular basis. Very frustrating.....!!!

Hi ThomasWines​ 

Whilst it is very frustrating when software freezes and gobbles your data you spend hours inputting it is easy to blame the software - typically, if this was a problem with MYOB then the forum would be full of people screaming the same message - something I always check when MYOB starts 'not behaving'.

Years back MYOB was slow and sluggish and froze and yes I would have supported your argument but having been using MYOB for 30 years plus and with many clients running off my terminal server, or just running it from their laptop - none have suggested MYOB is slow and sluggish - none.

And if it isn't MYOB then it has got to be your computer or your internet connection - and before your argue that it isn't - my argument above tends to rule out the source being MYOB.

We provide 1000s of users internet access include MYOB and the support tickets would be screaming MYOB is slow - it has not, does not and in my experience when MYOB was sluggish and slow the other day the 1st thing I do - the 1st is reboot my laptop and my modem and if it is still slow - check your internet speed with a speed test .... likely the source of your problems will be somewhere your end - it was my modem it just got tired and needed refreshing.

Another trick is try tethering your laptop to your mobile and see if this helps with speed - again, it is my opinion your problem is your connection or your computer/laptop. 

The Doc

I have emailed the diagnostic report, but typiclly no reply from MYOB. File froze again today right at the end of entering another general journal. This needs to be addressed, not ignored.

Perhaps someone from support could call me??

Hi ThomasWines,

Thanks for reaching out. It definitely sounds frustrating, especially after entering a large amount of data. AccountRight can sometimes freeze or crash for a few reasons, and a large data set can sometimes be one of them. If it keeps happening, it’s worth clearing your AccountRight cache first. If it still freezes after that, please contact our team so they can take a closer look at your file and setup. It would also help to send through a diagnostic log error so they can investigate what’s causing the issue.

Cheers,

Princess