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NinaLiu's avatar
NinaLiu
Contributing User
4 months ago

Myob file is stuck in backing up process - Urgent

Hello,

 

One of our company file is stuck in the backing up process, could you please help to fix it? 

 

Thanks 

1 Reply

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  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator
    4 months ago

    Hi, NinaLiu. Thank you for your post here in the Community Forum.


    We understand the significance of accessing your company file, and we want to assure you that we're here to help you.

    To further assist, can you confirm the last 4 digits of your serial number and the Company File ID (Help>>About AccountRight) so that we will be able to reset this for you?

     

    Thank you for your patience and we look forward to assisting you.

     

    Best regards,

    Hannah