Forum Discussion

SteveFen's avatar
SteveFen
Contributing Cover User
3 days ago

Myob not sending verification to gmail for in tray forwarding

MYOB is not sending verification code back to gmail, Below is from MYOB support this function is not working when i send and email with an attachment i can see from Gmail message id that it is being delivered to MYOB nut the atttachment does not appear in the in tray. When i send without and attachment i get a bounce back email from MYOB which also tells me it is being received from MYOB.

I am using MYOB accountright desktop version

 

Automatically forward documents from Gmail to In Tray

AccountRight 2020.1 onwards

You can set up Gmail to automatically forward documents to In Tray. If you’re not familiar with setting up email forwarding in Gmail, we recommend speaking with your IT professional.

You’ll need to enter your MYOB In Tray email address as an automatic forwarding address in Gmail’s settings and send a verification code to In Tray. Wait for MYOB to send the verification code back and then enter the code in your Gmail account settings.

Once you've completed these steps, your supplier documents will forward automatically from Gmail.

If you only want to forward certain kinds of messages to In Tray, you can create a filter in Gmail for these messages. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 days ago

    Hi SteveFen,

     

    Here are a few steps you can try to resolve this issue when MYOB is not sending a verification code to your Gmail for In Tray forwarding:

     

    • Check Spam/Junk Folder: Sometimes, verification emails can end up in your spam or junk folder. Make sure to check there.
    • Resend Verification Email: Go to the In Tray settings in MYOB and try resending the verification email. Ensure that you have entered the correct email address.
    • Forward a Copy of Incoming Mail: In your Gmail settings, ensure that you have enabled the option to forward a copy of incoming mail to your email address. This can sometimes help in receiving the verification email.

     

    If the above steps do not work, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can help troubleshoot the issue more effectively.

     

     

    Regards,

    Shella

    • SteveFen's avatar
      SteveFen
      Contributing Cover User
      2 days ago

      Hi Shella where in the in tray settings can i send the verification email? 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        20 hours ago

        Hi SteveFen, 

         

        Thanks for posting this. The verification issue you're experiencing is something the team is aware of and has already been raised. However, we don't have a definitive timeline for when this will be fixed.

         

        Regards,
        Genreve

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