MYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid Jun...
Forum Discussion
Hi TMB1 , I would appreciate if you can avoid any personal attacks please. You can review our guidelines here
In 2025 the Australian government released a report that identifies 2% of Australians are without internet
source here
We also provide our software for Australian and New Zealand businesses, it would be (assumed) an equally low number of customers who are likely to be trying to work from overseas in locations without internet.
There will absolutely be a small number of customers who are impacted by the removal of offline functionality due to internet access, if they connect with our support or sales teams and talk through their unique situations, we can better understand their situation and may be able to come up with a way of working that suits them.
Hi Cappuccino
We all hear you and we are all desperately trying to objectively make the case for the return of these functions in some way.
Mike_MYOB, respectively I think your data does not display the real problem and the 2% is only measuring those simply having no internet connection available; but what this figure doesn't show is the appalling quality of the internet, especially rural, but not exclusively that Australians in business needs to deal with on a daily basis.
I have just posted in Google this question and picture regarding Australian internet speeds, quality, availability is a lot more damming than the 2% picture suggested above. Ok, this is an AI search and the sources may not be government based but what I am trying to demonstrate is the real state of the internet in Australia ....and if we put some figures, in general, to the issue eloquently stated ( I smile) Cappuccino complaint about rural speeds does seem relavent.
Mike_MYOB. I would suggest the below figures are more accurate as to internet speeds, remote, rural and semi-rural and from experience ( almost 30 years) it would seem reasonable to suggest that MYOB re-adjust their numbers of dissatisfied rural, remote, semi-rural users using the local back up feature and ability to open their file locally to continue day-to-day business functions.
MYOB, Mike_MYOB, we just want to be heard - there is a lot of anger out there and MYOB over the years has attracted a lot of users from afar, from remote, from rural, from overseas because of this very feature to be able to continue business offline whilst someone fixes the internet ...... a constant cry of internet users in this country.
Respectfully The Doc
Morning Doc!
MYOB used to have the ability to take a file offline, work with it offline, then reinstate online. Issue around this was no one else could make adjustments to the file whilst it was offline. However, the benefits of one individual being able to continue working far outweigh the file being unavailable to other users for a period. Especially given the time we would normally take files offline was when MYOB was doing a "very lengthy scheduled maintenance" when no one, let alone one individual, have no access.
Just don't understand why MYOB are not trying to be helpful in assisting their Client base to run their businesses smoothly.
Cheers, Bronwyn
Hi All,
Ive been watching this thread for some time. I am part of it a while ago.
Some observations.
Mike: claims Myob consult with customers
Observation: none of us on this thread have been consulted with
Mike: says online is the way forward
Observation: on line is not the covers all solution.
Mike: says for those who need to be off line we will make a solution
Observation: not yet seen a successful solution for off line.
These comments include my own experience as well as Others i have read here and else where.
More to come
Peter
Hi Peter, PMUDIE
Glad to have you rejoined the conversation.
To bring up a terrible old quote....the absence of evidence, is not the evidence of absence.
When we conduct early adopter programs for new features and changes (how we consult with customers) these are done privately.
Often through private groups within the community forum in fact.
Two reasons we might not publicise a new change;- Announcing a new feature to customers that could end up not being released is something to avoid. We wouldn't want to get customers hopes up for something that may not deliver, or conversely, have a negative reaction from a wider customer base for something that could still evolve or not be released at all
- We also don't want to announce to the market (competitors) on new developments
The second point, yes we do see that online does not cover all scenarios. We are working with customers and feedback on the forum to look at future solutions that meet any gaps. But in many scenarios, these perceived gaps are a change in mindset from old AccountRight behaviour.
The third point, AccountRight Server Edition is a successful solution for offline customers who have a perpetual licence and are not paying a subscription.
Keep an eye on the forum announcements page, I will posting an update soon around what customers can expect from AccountRight moving forward when it comes to data retention and the likes of using an offline file for onboarding new staff (essentially a sandbox environment).
