Hi Liz_A
Totally agree with you - this is a normal day of events when you rely on the big or small telcos that the internet is not a given - and it is taken offline quite regularly isolating the user from their business file - as professionals we have to advise our clients on the best options for handling most scenarios and in the science of ' unintended consequences', removal of this feature will hurt MYOB only because the reason we stayed and or clients use it was because of that feature.
Tired I am of making this point - MYOB, please listen, this is not an impassioned cry by a few die-hard oldies use to using old and tired software and cannot move into the modern age of ' everything on the internet' - not, not not.
The Doc