Forum Discussion

WAPSC's avatar
WAPSC
Member
15 days ago

MYOB stuck in backup mode!

Hi Everyone

 

I started my backup yesterday before leaving the office and getting into the office this morning I can see its now stuck in the back up process and won't let me back in.

 

Can anyone please help I need to be able to get into my file to get on with the day!!

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    15 days ago

    Hi WAPSC,

    Thanks for posting. I’ve checked your file and can see that one of our team members has already run an online script over it to fix the issue. If you run into this again in future, please reach out to our team directly so we can help you sort it out right away. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl