Forum Discussion

mui's avatar
mui
Cover User
1 year ago
Solved

MYOB Stuck in Backup Process

Hi,

The Backup on desktop seems to stuck forever. Build is latest version 2024.6.1.9

I have also tried log out and log back in, and restarted computer but issue persist, please help?

 

Thanks,

Skye

  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

  • Jemar_C's avatar
    Jemar_C
    Valued User
    1 year ago

    Hi mui,

     

    Thank you for your post and I understand that the file is stuck in Back up in progress. This can be fix by running a script, can you please provide us the just the last four digits of your serial number to proceed.

     

    Cheers,

    Jem

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