Forum Discussion

mui's avatar
mui
Cover User
16 days ago

MYOB Stuck in Backup Process

Hi,

The Backup on desktop seems to stuck forever. Build is latest version 2024.6.1.9

I have also tried log out and log back in, and restarted computer but issue persist, please help?

 

Thanks,

Skye

  • Isaiah_C's avatar
    Isaiah_C
    15 days ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

4 Replies

Sort By
  • TMyers's avatar
    TMyers
    Contributing User
    8 days ago

    Hi, I am having the same issue with the backup process, it takes so long!

  • mui's avatar
    mui
    Cover User
    15 days ago

    Thanks Jemar_C & Isaiah_C , the backup is working again, just taking a lot longer than it used to be, any tips to make it run faster please?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    15 days ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator
    15 days ago

    Hi mui,

     

    Thank you for your post and I understand that the file is stuck in Back up in progress. This can be fix by running a script, can you please provide us the just the last four digits of your serial number to proceed.

     

    Cheers,

    Jem