Forum Discussion

RachelWill's avatar
RachelWill
Member
1 year ago
Solved

MYOB Stuck in Backup

Hi, our MYOB account is stuck in backup mode and we urgently need to get into MYOB.

 

We are receiving the following error "The company file is currently backing up. You can sign on once the backup is complete."

 

Can someone please help as soon as possible?

  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi RachelWill,

     

    I've made an adjustment on your file. Please let me know if it's now working.

     

    Regards,

    Sai

     

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    17 days ago

    Hi Shellbell1912,

     

    Good news! We've run a script over your file on our end and that should've cleared out that "currently backing up" message for you. You should be right to jump back in now. If it does pop up again, best bet is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look in real time.

     

    Regards,

    Sai

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