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kjacko98's avatar
kjacko98
Experienced User
7 months ago

Need to change online admin of Company file

Hi team,   I am having trouble changing online admin from previous employee to myself. I followed previous MYOB community notes however the options to change was not available so I'm hoping some cl...
Doreen_P's avatar
Doreen_P
MYOB Moderator
6 months ago

Hi kjacko98

 

Thanks for the update! If the User Type is greyed out, this only means that the credentials you are logging in doesn't have the user type of Administrator. I have checked the previous screenshot you sent and the user type was File User. You can check the link here for more information. You can also get in touch with our live chat for further assistance. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

 

Best regards,

Doreen

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