Forum Discussion

Karen10's avatar
Karen10
Experienced User
8 months ago

No user accesss option

Hi, I'm an administrator on our MYOB account and need to set up a new staff member to access our MYOB Accountright file. There are no othe Admins.   The option to select User Access under Set up w...
Karen10's avatar
Karen10
Experienced User

Hi Shella_A ,

 

I have administrator access, always have. When I log into my.MYOB I am listed as an Administrator.  There is no client, no one else has access to change my role and the only other administrator listed hasn't worked for the company for nearly 5 years.  Please see screenshots attached.  I need assistance to sort this as soon as possible.

 

Thanks for your help.

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi Karen10,

 

I was able to run a fix on your company file to correct the situation. Since you are logging in as an administrator, kindly log out and then log back in using the Administrator User ID with no password and you should be able to log in and access the User Access menu.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • Karen10's avatar
    Karen10
    Experienced User
    8 months ago

    Hi Doreen_P 

     

    Thanks for coming back to me.  How do I log in with the Administrator user ID, do you mean my usual ID, as I am an Administrator?  As to log in to MYOB I have to enter an email? I logged out and logged back in with my ID but the User Access option is still not there. 

    I tried clearing the Accountright Cache and signing back in, just with "Administrator" but a full email is required?

     

    Thanks for your help.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 months ago

      Hi Karen10,

      Thanks for your detailed response. After reviewing your account, we couldn't identify any issues causing the User Access not to appear. I've made some backend changes that should help us resolve this issue.
       

      If you're still experiencing this problem, consider trying our virtual assistant, MOCA. It's designed to delve deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA isn't able to provide the help you need, our live chat team is available to step in and escalate the matter from where MOCA left off.

      Feel free to post again, we're happy to help!
      Regards,
      Earl

      • Karen10's avatar
        Karen10
        Experienced User
        8 months ago

        Hi Earl_HD Doreen_P ,

         

        I have logged out and back in.  Still no User Access option, I have tried MOCA which was useless.

         

        Regards,

        Karen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.