Forum Discussion

RDU's avatar
RDU
Member
21 days ago

Offline Backup No Longer Available

This morning I was advised by MYOB support that from April 15 I would no longer be able to do offline backups.  This has to be wrong.  I have found the security preference that allows me to switch to online backup's and wanted to talk this through with customer support and that's when I was given what has to be incorrect information.  

 

In general, I'm struggling with MYOB support mis information, no information and issues that just aren't being addressed/solved.  I was happy with MYOB 19 and our requirements (three very small company files) are such that we only upgraded because MYOB was no longer going to allow you to verify V 19 files.

 

Have others experienced same. 

4 Replies

  • RDU's avatar
    RDU
    Member
    20 days ago

    Thanks, I appreciate your response. It's so frustrating that the customer service rep couldn't provide as succinct and simple response as yourself. It was so obvious that they had no real understanding and I did request someone else call me back (which they haven't).

  • RDU's avatar
    RDU
    Member
    20 days ago

    Thank you so much for taking the time to respond, it's greatly appreciated.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    20 days ago

    Hi RDU​,

     

    Sorry for the confusion. You can still do offline backups, and yes, that Security > Preferences path you mentioned is spot on. To make it easier, here’s a handy link that'll guide you through creating offline backups.

     

    Cheers,

    Doreen

  • Liz_A's avatar
    Liz_A
    Super User
    21 days ago

    HiRDU​ 

    I’m not sure how long since you left v19 but there is a third-party (FGH Tables) who can provide a confirmation for old files for a reasonable price. I think you have been misinformed as well because the off-line/online options under preferences, security is a new facility. It would seem to be unusual to provide the two options and then say you can’t do online backups.
    Cheers

    Liz

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