Forum Discussion

4014's avatar
4014
User
6 months ago
Solved

opening myob - states backup in progress

Hello I am  unable to login to MYOB due to the error message 'Backup in progress This company file is currently backing up You can sign on once the backup is complete.' The backup appears to be ...
  • Leneth_A's avatar
    Leneth_A
    6 months ago

    Hi 4014, 
     
    Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. 
     
    I have checked your account using the email address associated with it and I have arranged to reset your company file back to active for you. We do recommend closing your AccountRight software and reopening it before reviewing the company file. 
     
     
    Let me know how this goes and if we can provide any further assistance here on the forum. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

ArifM's avatar
ArifM
User
22 days ago

Hi Leneth_A,

 

Are you able to please reset my status to active as i'm also facing this issue

 

Thanks in advance

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 days ago

    Hi ArifM,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    I was able to run a fix on your company file. Make sure to close AccountRight and you should now be able to log in without any issues.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • ArifM's avatar
      ArifM
      User
      21 days ago

      Good morning Doreen,

       

      Yes it all worked and thank you for your prompt assistance. Have a great day!

       

      Kind regards

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        21 days ago

        Hi ArifM,

        You're welcome! If you need further assistance, feel free to create another post, and we'll be happy to help.

         

        Regards,
        Earl