Forum Discussion

peterfi's avatar
peterfi
Member
20 days ago

Paying MYOB software licence inv

Is there something broken with MYOB Billing system? I have been notified that my card has expired. This is not the case, but the information on the site indicated that they had an expiry of 2022. MY...
Princess_R's avatar
Princess_R
MYOB Moderator
20 days ago

Hi peterfi,

 

How did you try to ask MYOB directly about this? Its definitely something we can assist with. I can see that you have a case in with the team, its in queue right now and someone will reply to you soon (typically within 3-5 business days for a case).

 

You shouldn't need the team though, payment details can be updated through myaccount.myob.com or if you encounter any errors there that might arise due to multiple linked payment profiles, you can also try going to my.myob.com. : Updating an expired credit card

 

Even though payments may have been successful previously, its still important that we have up to date information in our system.

 

Cheers,

Princess

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