Printed Invoices Look Different Than the On-Screen Preview – Has Anyone Seen This?

Hi Hugo_Neumann,

Thanks for raising this. Yes, we’ve seen this kind of behaviour before. A good workaround is to test with a different default invoice form and compare that against the Print Preview. If the preview looks correct but the printed copy is still out of alignment, that usually points to a printer scaling setting. If the default form also looks wrong, it’s more likely the form layout itself.

I’d also suggest checking:

• the invoice form that’s selected
• the form size and margins in the customisation window
• whether any fields are inactive

If you’ve already checked those and it’s still happening, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look more closely at the form setup with you.

Regards,
Sai