Hi MalloryJ,
Good call testing this on other computers too, it helps narrow down where the problem might be.
If the error message “Unable to connect” in AccountRight shows, this would need troubleshooting. If these haven’t already been checked, please make sure AccountRight is up to date on each computer and check for any reported service issues. You’ll find guidance in this help page: Troubleshooting online files
If this doesn’t resolve the issue, please create a support request through My Account or call our support team using the contact details here.
Regards,
Earl
