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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
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Isaiah_C Doreen_P Princess_R
I noticed that you were able to assist another customer with a similar subscription cancellation issue.
I’m currently facing the same problem. My MYOB subscription was already cancelled several months ago, and I was informed that there would be no further charges. However, I am still receiving billing from MYOB.
I have also tried contacting MYOB through the support line and email, but I have not been able to reach anyone or receive a response.
Could you please help check my case as well and confirm why I am still being charged after cancellation? I would really appreciate your assistance in resolving this matter urgently.
Thank you.
Hi KokSeng,
Thanks for getting in touch. I’m really sorry about the unexpected charges and the trouble you’ve had trying to reach us by phone and email. I’ve already looped in our team to investigate this for you. If you can, please reply directly to the case email. Doing this reopens the ticket and lets the team know to jump back in. They’ll follow up with you via email the moment they finish reviewing your case and account charges.
Cheers,
Princess
